Andrew Hardwick

Andrew Hardwick is an accomplished professional in IT service management, currently serving as the Global Tech Service Management Director at Arcadis since August 2015. In this role, Andrew oversees all aspects of Service Management, leading a diverse team of over 30 full-time employees across multiple countries. Previous experience includes leading Global Service Operations teams and the Service Management Office, where Andrew implemented best practices and ITIL processes. Andrew’s expertise is supported by a Master of Science in Management and Information Systems from The University of Manchester and a BSc in Information Technology and Computing from The Open University. A career spanning over two decades includes positions at EC Harris, Plan-Net, Wincor Nixdorf, and Getronics, showcasing a solid background in service desk management, team leadership, and IT support.