Dennis L. Anderson II

Dennis L. Anderson II is the Chief Customer Officer at ArcBest®. With over 20 years of experience in logistics, he leads the company’s customer engagement efforts and growth strategy, with a laser-focus on making it easier for customers to do business. Dennis guides the teams responsible for customer solutions, customer experience, strategy, sales and marketing — helping ensure customers have a consistently exceptional experience, however they choose to do business with ArcBest. He’s the catalyst behind the company’s commitment to listening, seeing the world through the customers’ eyes, and thoughtfully analyzing how processes, services and technologies impact their experiences.

In the area of strategy, Dennis has played a leadership role in every acquisition and divestiture at ArcBest during the past decade. This includes the company’s acquisition of MoLo Solutions in 2021, which nearly doubled the size of ArcBest’s capacity base and expanded the company’s ability to serve customers well. In 2017, he was involved in the restructuring of ArcBest to an integrated logistics company with a full suite of shipping and logistics solutions, reorganizing the company around customer needs.

Dennis was named Chief Customer Officer in April 2020 after previously serving as Chief Customer Experience Officer from January 2017 to April 2020 and as Vice President of Strategy from February 2014 to December 2016. Prior to that, he served as ArcBest Director of Strategic Planning and held positions as Pricing Manager and Pricing Analyst at ABF Freight®. He joined the company in 2003 after beginning his career at Walmart Logistics, a division of Walmart Stores Inc. Dennis holds a bachelor’s degree in industrial engineering from the University of Arkansas.