Steven Leonard

Steven Leonard is the Chief Sales and Customer Engagement Officer at ArcBest®. With over 20 years of experience in logistics and a focus on customer success, he leads the company’s sales and customer solutions teams — coordinating and aligning the ArcBest sales and customer support initiatives to ensure we consistently meet our customers’ rapidly changing needs. Steven served as one of the driving forces behind the company’s coordinated efforts in 2020 to better align sales and marketing operations, utilizing data, analytics and improved processes to make better decisions, with the goal of identifying customer needs and continuously meeting and exceeding their expectations.

In 2005, Steven led the redevelopment of ArcBest’s time-critical business, which allowed the company to focus on customers’ immediate needs. This transformative initiative helped grow time-critical business by more than 400 percent and set in motion the company’s ability to meet a variety of customer needs that still exist today.

Steven was named Chief Sales and Customer Engagement Officer in April 2020 after previously serving as Vice President of Customer Solutions from January 2017 to April 2020 and as Vice President – Global Forwarding for Panther Premium Logistics®, a service of ArcBest, from November 2014 to December 2016. Steven joined the company in 2001 as a quotation analyst for U-Pack®, an ArcBest brand, and in his tenure with the company has held positions that include Manager of Quotation Services, Manager of TimeKeeper Pricing, Director of Strategic Planning and Divisional Vice President.

Steven holds a bachelor’s degree in business administration from the University of Arkansas.