Dinu C. Ionescu

Dinu C. Ionescu has a strong background in customer success and client management. Dinu C. currently holds the position of Head of Customer Success at Arch Systems, where they are responsible for leading customer success initiatives.

Prior to this role, Dinu worked at Condeco as the Vice President of Customer Operations from March 2020 to March 2023. During their tenure, they built and aligned several teams, including Customer Success, Professional Services Consulting, Onboarding, Product Expertise and Training, and Customer Care. Dinu C. also implemented CSAT and NPS programs to measure customer satisfaction and alignment with industry standards.

Before joining Condeco, Dinu served as the Sr. Director of Client Success at SERMO from February 2019 to March 2020. In this role, they developed and grew the Customer Success and PS Onboarding teams, improved the customer experience, and collaborated with the sales team to increase client touch and identify upsell opportunities.

From 2015 to 2019, Dinu worked as a Sr. Client Success Manager at Sisense, where they focused on strategic relationship management and achieving GRR & NRR targets. Prior to that, they held the position of Sr. Director, Client Business Manager at NICE Systems from 2013 to 2015, where they were responsible for strategic account management and revenue growth.

Dinu's work experience also includes roles at CAST and CAST SOFTWARE, where they held positions such as Sr. Director of Customer Care and Director of Technical Services, respectively. In these roles, they played a key role in driving customer success, ensuring high levels of client services, and developing value-added services.

Early in their career, Dinu worked as the Director of Technical Services at Verint Systems from 2003 to 2006.

Overall, Dinu C. Ionescu has extensive experience in customer success, client management, and strategic account growth, with a focus on improving customer experience and driving revenue growth.

Dinu C. Ionescu has a Bachelor of Applied Science (B.A.Sc.) degree in Computer Science, Major in Economic Cybernetics and Statistics from the Academy of Economic Studies, Bucharest. Furthermore, Dinu has pursued studies in Business Administration and Management, including a partial MBA, at the University of Ottawa. The specific start and end years for both educational experiences are not provided.