Roger Dawson

Roger Dawson has over 25 years of experience in various technical support and management roles. From 2015 onwards, they worked as the Senior Director Global Technical Support at Archer Integrated Risk Management. Prior to that, from 2006 to 2014, Roger was the Director of Technical Support Centers at H&R Block, where they oversaw daily operations and performance of the technical support department across three locations. During their tenure, they improved KPIs and managed a $12 million operational budget. Before that, from 1997 to 2006, they served as the Director of Product Support at SunGard. And from 1992 to 1997, Roger was a Manager in Corporate Support at DST Systems, where they managed mutual fund processing functions and led a team of 12.

Roger Dawson attended Park University from 1985 to 1987, although no specific degree or field of study is mentioned. In addition to their university education, they obtained certifications as a Certified Life Coach from the Quantum Success Coaching Academy in October 2015, and as a Call Center Manager from the RCCSP Professional Education Aliance in February 2011.