Yohann Diridollou

Yohann Diridollou is an accomplished professional with extensive experience in customer service and management within the hospitality and retail industries. Currently serving as the Guest Service Manager EMEA at Arc'teryx Equipment since August 2019, Yohann leads initiatives for first contact resolution and enhances customer experience reporting for senior leadership. Previous roles include a Manager at Ladurée Paris, where responsibilities encompassed overseeing luxury patisserie operations and managing high-profile client relations, and bar management positions in various hospitality settings, demonstrating a strong background in customer relations and operational management. With a Master's Degree in Business Administration and Management from Clermont School of Business, Yohann combines formal education with hands-on experience to drive success in diverse environments.