Viviana McIntosh currently serves as a Service Delivery Manager at Argos USA, a position held since November 2022. Previously, Viviana worked as a Project Manager at Mondelēz International from November 2018 to December 2021, where responsibilities included managing various IT infrastructure projects. Prior experience includes a role as a Contract Manager for the Unilever account at BT from February 2006 to May 2016, overseeing financial performance and service delivery across multiple Latin American countries. Additionally, Viviana has held the position of Project Manager for Unilever, successfully delivering various IT infrastructure projects. Early in the career, Viviana worked as a Senior Field Technician, ensuring operational efficiency and system upgrades for clients. Educational qualifications include a degree in Organizational Information Technology Management from Universidad ICESI and a Bachelor of Engineering in Electronic Engineering from Universidad de San Buenaventura.