Arise Virtual Solutions
Diego Ferradas is a seasoned professional with extensive experience in client results and operations management. Currently serving as a Senior Client Results Manager at Arise Virtual Solutions since June 2003, Diego has developed a strong expertise in achieving client satisfaction and operational excellence. Previous roles include Outsourcing Manager and Operations Manager at AT&T from May 1993 to April 2001, where significant operational strategies were implemented. Educational qualifications include a Master of Science in Business Administration from Universidad del Pacífico in Peru and a Bachelor of Science in Maritime Sciences from Escuela Naval del Peru.
Arise Virtual Solutions
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Arise is the platform enabling more meaningful customer experiences. Since its inception, Arise has peeked beyond the horizon to create the future of CX. The Arise® Platform connects individual CX practitioners to the world’s best brands around the globe, revolutionizing the way customer experiences are made. Whether it’s matching contact arrival patterns, unexpected volume bursts or seasonal demands, quickly and easily scale operations up or down while eliminating the need for extensive hiring or layoffs. Up to 200% intra-day flex and Up to 600% seasonal flex. Arise Flex helps control costs. You can reduce your total FTE need by leveraging Arise’s scheduling methodology to place resources at the exact times you forecast customer demand. No overstaffing and no shortfall. Simply match human capital with customer demand.