Nilay Parikh

Nilay Parikh is a seasoned professional currently serving as the Head of Customer Success at Arista Networks since May 2014, leading a global team within the Technical Services organization. With a robust background in customer escalation management and success initiatives, Nilay has been instrumental in enhancing post-sales leadership and launching the Customer Success service offering. Previous roles at Arista include Escalation Manager and Customer Success Lead, where responsibilities encompassed managing escalated customer situations and piloting customer experience efforts. Earlier experience includes consulting for the Office of International Admissions at the University of Colorado Boulder and a Network Engineering Internship at Arista, alongside academic credentials that include a Master’s degree in Computer Networks and Telecommunications.