Nguyen Thuy

Nguyen Thuy currently serves as the Head of Customer Service at Ariston Thermo Group since June 2019, bringing over a decade of experience in customer service management from LG Electronics, where Nguyen Thuy held the position of Customer Service Manager from July 2009 to June 2019. Responsibilities include planning and executing customer service strategies, managing service operations and key performance indexes, and overseeing customer care programs and quality management initiatives. Nguyen Thuy also collaborates with various teams to enhance customer satisfaction and retention while managing service partners and workforce recruitment and training. Expertise extends to service marketing, cost management, and the development of customer service systems.