Nguyen Thuy

Nguyen Thuy is an experienced professional who has worked in customer service management at LG Electronics and currently at Ariston Thermo Group. Thuy's expertise lies in planning and implementing customer service strategies, managing service operations, service marketing, quality management, and cost and budget management. Thuy is skilled in overseeing service initiatives, managing service partnerships, setting up KPIs, managing service parts, and standardizing workflows. Additionally, Thuy excels in customer database management, coordinating CRM activities with other teams, measuring CS/ MKT activity effectiveness, and proposing improvement actions based on data analysis.