Arizona Department of Education
Jonathan Varela is a seasoned technical support specialist with extensive experience in IT management and support roles across various organizations. Currently employed at the Arizona Department of Education since December 2013, Jonathan focuses on monitoring agency tickets to ensure timely responses and resolutions. Previous roles include positions as a Help Desk Dispatch Coordinator and Data Center Technician at MDI Group, where responsibilities involved managing helpdesk tickets and assisting in data center operations. Additional experience includes serving as a Desktop Support Technician at Bank of America, an Onsite Technician at JPMorgan Chase, and an On-Site Technical Support representative at Walgreens. Jonathan's career began with roles in customer support and technical troubleshooting, demonstrating a consistent commitment to resolving user issues and enhancing operational efficiency. Educational qualifications include Associate of Science degrees in Computer Science and Computer Networking from ITT Technical Institute.