Serena Rossi

Serena Rossi is a seasoned IT professional with extensive experience in CRM and Billing processes across various roles and companies. Currently serving as a Senior Consultant at ARK Energy, Serena previously held the position of IT CRM & Billing Manager at Duferco Energia SpA, where responsibilities included governance of CRM and Billing applications, incident management, and project management. Serena's career highlights also feature roles as an IT Support Specialist and Senior Software Engineer Consultant, with a strong background in application maintenance, requirements analysis, and documentation. A graduate in Management Engineering from the Università degli Studi di Genova, Serena has contributed to numerous projects and collaborations in her field.