Mark Vartorella

Mark Vartorella is an experienced professional in support and knowledge engineering, currently serving as Support Content Team Manager and Lead Knowledge Engineer at Arlo Technologies, Inc. since September 2019. In this role, Mark designs and manages the knowledge base taxonomy, oversees a team of technical writers and engineers, and performs comprehensive reviews. Previously, Mark held various positions at VTech from February 2010 to April 2019, including Knowledge Engineer Lead, where responsibilities included Tier 3 technical support for telephone systems and managing support for clients across commercial and enterprise sectors. Mark's educational background includes studies at The Ohio State University.