Matt Szatkowski possesses a diverse background in technical support and customer service, highlighted by current tenure as Technical Support Administrator at Armstrong International since July 2017. Responsibilities include supporting a global software platform, conducting beta testing for mobile applications, and hosting webinars. Prior experience encompasses roles such as Wireless Solutions Specialist and Help Desk Representative, with a focus on wireless monitoring systems and customer support. Matt's technical expertise is further complemented by extensive experience in service management at Simply Mac and Apple Retail, where responsibilities included diagnosing and repairing devices. An educational foundation in Political Science and International Relations from Drake University enhances Matt's professional profile.