Aidan Glas

IT Service Experience Team Lead at Armstrong World Industries

Aidan Glas has diverse work experience in the IT and customer service fields. From 2016 to 2020, they held positions at Hershey Entertainment & Resorts Company, working as a Ride Operator and later as a Lifeguard. In 2018, Aidan joined Hershey Entertainment & Resorts Company as an IT Support Technician, where they assisted with networking protocols, hardware and software configurations, and troubleshooting. In 2020, Aidan briefly worked at Jemic Shielding Technology, where they contributed to company-wide technology support and assembly of N95 masks. Currently, Aidan is employed at Armstrong World Industries as an IT Service Experience Team Lead, responsible for managing and improving the effectiveness of internal support teams and executing workflows at various levels of the IT organization. Overall, Aidan's work experience showcases their ability to adapt to different roles and demonstrate technical expertise in the IT field.

Aidan Glas attended Penn State University from 2017 to 2021, where they received a degree in Information Sciences and Technology with a specialization in Integration and Application.

Links

Previous companies

Hershey Entertainment & Resorts logo

Org chart

Timeline

  • IT Service Experience Team Lead

    May, 2023 - present

  • IT Service Desk Technician

    August, 2021

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