Michael Elcock

Michael Elcock is an experienced IT professional with extensive expertise in service management and problem resolution, currently serving as the Problem & Major Incident Manager at Arqiva since May 2014. Prior roles include Service Controller at Babcock International Group PLC, where leadership in ITIL-based service management processes was key, and various positions at Quintiles, including Associate Director responsible for IT service delivery across multiple locations. Michael's background also includes significant leadership roles at Perot Systems Europe, Quintiles, Trinity Mirror Group PLC, and earlier positions at Phillips Fine Art Auctioneers and Rolfe and Nolan Computer Services, demonstrating a strong foundation in IT operations, management, and team leadership.