Alex Ayre

Alex Ayre is an experienced IT professional currently serving as the IT Service Desk Manager at Arriva Group, responsible for first-line IT support and ITSM practices. Prior roles include Service Integration Manager at Arriva Group, Major Incident Manager at Newcastle Strategic Solutions, IT Business Service Manager at Innogy Business Services UK Limited, IT Service Continuity Manager and Operations Manager at npower, Major Incident Manager at EE, and Support Center Manager at Orange. Alex has demonstrated expertise in managing major incidents, developing communication strategies for stakeholders, and ensuring the effectiveness of IT service delivery across multiple organizations, consistently meeting Service Level Agreements and improving operational efficiency.