Paulina Madrigal Varela

Paulina Madrigal Varela, MBA, is an accomplished professional with extensive experience in customer success, account management, and logistics. Currently serving as Mexico Partnership Associate Manager at Arrive Logistics since June 2019, Paulina has been instrumental in enhancing customer satisfaction and retention. Prior roles at Arrive Logistics include Sr. Mexico Client Success and Sr. Enterprise Customer Success Executive, where Paulina led process implementations and strengthened key customer relationships. Earlier career experiences at BTX Global Logistics, LSO - Regional Shipping Services, and Worldwide Express showcase a strong background in managing client portfolios and optimizing operations. With a solid educational foundation that includes a Master’s in Commercial Direction & Marketing and certifications in Business Administration and International Trade, Paulina combines expertise in logistics with strategic client engagement to drive growth and operational efficiency.