Diane Smith

Diane is a seasoned leader with three decades of experience in travel and contact centers. Prior to joining arrivia, Diane held key leadership roles at JetBlue and Southwest Airlines. She ensures operational excellence across the arrivia enterprise for the brand partners and customers. This includes agent quality, learning and development, ongoing process improvement, customer feedback, and experience management functions.

Additionally, Diane ensures standardization of all processes and procedures to protect the brand partners and their members through extensive fraud/revenue integrity functions. She has been instrumental in the growth and development of arrivia’s customer service organization.