Nick Kuhl

Nick has been leading arrivia’s contact center operations for more than 12 years and has more than 20 years of leadership experience in the travel and leisure industry. He has been a key figure in the growth and expansion of arrivia’s sales and service organization to 5 international locations, including a vast home-based agent network. Nick oversees a tenured team of highly experienced contact center leaders with a passion for performance and a commitment to quality in servicing both the business partners and the highly-valued member base. He has a keen understanding of all aspects of contact center operations including sales, service, workforce management, omnichannel operations, and back office.

Before joining arrivia, Nick spent 8 years managing marketing and contact center operations for Marriott Vacation Club including the launch of their Asia Pacific division. His international experience includes managing operations in the US, Canada, Mexico, UK, Portugal, Ireland, India, Philippines, Singapore, Hong Kong, and Australia. He has a strong record of building and growing successful contact centers from start-ups all the way through to large-scale, multi-national operations.

Nick graduated from Ball State University and holds Bachelor of Science degrees in both Business Administration and Entrepreneurship.