Iris Ruby Padilla Roberts

Iris Ruby Padilla Roberts is an accomplished Customer Experience and Product Tech Support Manager at Arrowhead Engineered Products, with a proven track record of transforming underperforming teams into high-achieving units. Prior experience includes serving as Supervisor of Service Operations for Medicare Advantage at Blue Cross of Idaho, where team development and process improvement initiatives were effectively championed. Iris also held various roles at Citi, including Senior Supervisor of Customer Service and Business Trainer, where leadership in service operations led to significant improvements in customer satisfaction and efficiency. Iris holds a Bachelor's Degree in Hotel and Restaurant Management from Universidad de Puerto Rico.