Katrina Potkins

Katrina Potkins is a seasoned professional with extensive experience in customer success and project management across various industries. Currently serving as Manager of Professional Services at Arteria AI since November 2023, Katrina leads complex implementations for Fortune 100 customers in the financial sector. Previously, as Senior Customer Success Manager at MindBeacon, Katrina excelled in strategic relationship management, achieving a 97% logo retention rate and a perfect retention rate in 2022. Earlier roles include Business Manager at MindBeacon, where Katrina managed successful RFPs and secured large public sector contracts, and Account Manager at Morneau Shepell, focusing on client relationships and employee well-being initiatives. Katrina's career began as E-Counselling Administrator and Client Care Representative at Shepell.fgi, emphasizing client support and timely service delivery. Katrina holds a Bachelor of Environmental Design in Interior Architecture from the University of Manitoba.