Marcos Perez

Marcos Perez is an experienced Information Technology professional with a strong background in service desk operations and technical support. Currently serving as the Information Technology Service Desk Manager at Gallagher since June 2015, Marcos leads a team of over 20 analysts and supervisors while managing operations for more than 100 analysts. Previous roles include Global IT Enterprise Support Team Lead, where responsibilities involved analyzing ticket trends, supervising a large remote workforce, and enhancing standard operating procedures. Earlier career experiences include roles as Enterprise Tier II Technical Support and Enterprise Support Analyst, providing frontline support for a global employee base. Marcos has also worked as an Ecommerce Application Specialist and an Entertainment Sales Specialist. Marcos holds an Associate's Degree in Applied Science, Computer Information Systems from Triton College.