Crystal Horn

Crystal Horn possesses extensive experience in customer support operations, currently serving as a Senior Manager at Articulate since June 2015, with previous roles including Customer Happiness Manager, Customer Happiness Team Lead, and Customer Happiness Specialist. Prior to joining Articulate, Crystal Horn worked as an Unemployment Insurance Examiner at the New York State Department of Labor from January 2009 to April 2012 and as a Medicaid Service Coordinator at Catholic Charities Disabilities Services from October 2007 to January 2009. Crystal Horn holds a Bachelor of Science degree in Community and Human Services from SUNY Empire State College and attended the University of North Carolina at Chapel Hill from 2000 to 2002. Crystal Horn completed secondary education at Northern Nash High School, graduating in 2000.