Vanessa Elvins

Vanessa Elvins has extensive experience in customer service, currently serving as the Head of Customer Service at Arts Centre Melbourne since June 1999. In this senior role, Vanessa is responsible for fostering a customer-first culture and collaborates with senior leadership to achieve departmental goals. Previous roles at Arts Centre Melbourne include Manager of Visitor Experience, where responsibilities included team development and conflict resolution, and Training Manager, focused on identifying training needs and delivering tailored training packages. Prior to Arts Centre Melbourne, Vanessa worked at Crown Resorts as a Shift Manager and Supervisor & Trainer. Vanessa holds a Bachelor of Education in Secondary Education from Deakin University and a Certificate IV in Training and Assessment from Melbourne Polytechnic, along with various professional development courses from institutions such as Koori Heritage Trust and Pride in Diversity.