Lari Hovi

Lari Hovi currently serves as the Head of Customer Service Solutions at Posti Group Oyj, a position held since August 2025, focusing on the development and optimization of global digital customer service tools. Prior to this role, Lari was a Solution Architect at DNA Oy from November 2014 to July 2025, where responsibilities included addressing complex technical needs of large and international business clients through cloud-based communication solutions. Lari's extensive experience in telecommunications includes leadership positions at TDC Oy Finland, where responsibilities spanned delivery and provisioning teams, as well as customer support. Previous roles at HP, Elisa Oyj, and Alcatel Oy involved providing specialized technical support and developing VoIP-based contact center solutions, showcasing a strong foundation in customer service and communication technologies.