Tj Wilcox

TJ Wilcox is an experienced Salesforce Developer and Administrator currently working at ARUP Laboratories since January 2021, having previously served as a CRM System Analyst at Instructure from June 2012 to July 2020. Notable achievements include the development of custom Aura Components to streamline workflows, enhancing operational efficiency and accuracy. Additionally, TJ Wilcox played a key role in migrating help desk services from Zendesk to Salesforce Service Cloud and managed various team processes, including escalations and training. Prior experience includes senior systems administration roles at Integratechs, Inc. and DirectPointe, where responsibilities involved oversight of tier 1 support teams and general systems administration tasks.