Carolina Quishida

Carolina Quishida has a diverse work experience spanning different industries and roles. Carolina started their career as a Product Marketing Intern at BRF, where they gained experience in product development and promotions. Carolina then worked as an Institutional Marketing Analyst at Caloi.

Carolina then joined Itaú Unibanco, where they held various positions including Continuous Improvement Trainee, Quality and Process Improvement Senior Analyst, Commercial and Quality Management Trainee, and Project Coordinator. In these roles, they focused on customer service KPIs, reducing customer complaints, and improving internal processes.

After Itaú Unibanco, Carolina worked at Mercer as the Latin America Project and Process Team Leader, responsible for leading project teams and process improvement initiatives.

Carolina then joined Allianz as a Business Process Leader, where they coordinated and implemented multiple projects focused on innovation, efficiency, and customer experience. Carolina also conducted strategic analysis and handled complex digital KPIs.

Carolina's most recent role is at Arval BNP Paribas Group, where they have held several positions including Head of Quality, Process & Project, Interim Head of Human Resources, Head of Operational Excellence, and currently serves as the Head of Operational Excellence and Data Governance. Carolina is also the Head of Business Transformation & Customer Experience.

Throughout their career, Carolina has demonstrated expertise in process improvement, project management, customer experience, and data governance.

Carolina Quishida completed their Bachelor of Business Administration (BBA) degree from USP - Universidade de São Paulo from 2001 to 2006. Carolina pursued a specialization in Communication and Media Studies at ESPM Escola Superior de Propaganda e Marketing from 2009 to 2011. In 2013, Carolina enrolled at Kaplan International College - London to study Business English. Carolina attended Colégio Madre Cabrini, but no specific degree or field of study is mentioned for this institution.