Victoria Baker

Victoria Baker has extensive experience at Arval BNP Paribas Group since 1995, currently serving as Head of Regulated Complaints since September 2010, where responsibilities include overseeing the regulated complaints framework and FCA complaint reporting for the UK business. Victoria has held several leadership positions, including Quality Manager, Head of Operations, and Head of Customer Service, focusing on improving customer experience and operational efficiency across multiple sites. Early roles involved managing a contact center and leading teams in accident management and business process management, demonstrating a strong background in customer support, process improvement, and strategic leadership.