Vanessa Ferreira dos Santos

Vanessa Ferreira dos Santos currently works as an Assistente de Customer Experience at Asaas since August 2023 and as an Interaction Analyst at Click Search Agencia de Publicidade - EIRELI since July 2022, focusing on data analysis and lead interactions via WhatsApp. Previously, Vanessa held the position of Team Leader Customer Success at IPmedia, where responsibilities included data analysis, strategy development for team goals, incident reporting, training new employees, and managing operational controls. Prior roles include various positions at isaac, Stone, and Atento Brasil, where Vanessa contributed to customer success initiatives, team leadership, and operational improvements. Vanessa holds a Bachelor of Technology in Hospital Management from UNOPAR and a Technical degree in Nursing from Mova.