Andres Lorenzatti is a seasoned technology professional with extensive experience in the fields of security engineering, site reliability, and system operations. Currently serving as a Senior Security Engineering Manager at ASAPP since April 2020, Andres contributes to the development of advanced machine learning products aimed at enhancing customer experience and addressing complex data challenges. Prior experience includes leadership roles at OLX Group, where responsibilities spanned site reliability management and cloud platform operations, and Sabre Holdings, focusing on system operations and design for high-traffic e-commerce sites. Additional experience includes incident management at Globant and foundational roles in network operations and technical support at various firms. Andres holds an Associate’s Degree in Business Administration and Management from Universidad Torcuato Di Tella and has a technical background from Universidad de Buenos Aires.
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ASAPP
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ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.