ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to sayand the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. The company has offices in New York, Silicon Valley, London and Buenos Aires.

Analytics

Software

ASAPP

ASAPP's headquarters in New York, NY, United States

The Mountain View office focuses on strategic partnerships, product management, legal oversight, and IT support.

Mountain View

This department focuses on maintaining the reliability, availability, and performance of the company's services through engineering and operational practices.

Site Reliability Engineering

This department focuses on the design, development, and maintenance of software applications and systems.

Software Engineering

This department focuses on developing, implementing, and optimizing machine learning algorithms and models to solve complex problems.

Machine Learning Engineering

The Technical Recruitment and Engineering team at ASAPP is responsible for attracting, selecting, and onboarding top-tier engineering talent to drive innovation in AI-driven customer experience solutions. Their efforts ensure that the company builds a highly skilled workforce capable of developing cutting-edge software that enhances efficiency and productivity across organizations. Collaboration within this team fosters a strong engineering culture essential for maintaining ASAPP’s competitive edge in the tech industry.

Technical Recruitment and Engineering

This department is responsible for managing and supporting technical infrastructure, project management, and recruitment in the IT domain.

IT Services

The Leadership Team at ASAPP is responsible for setting the strategic direction and vision of the company, ensuring alignment across all departments. Comprised of key executives including the CEO, Chief Scientist, and Chief Legal Officer, this team collaborates to drive innovation in AI technology and enhance the ASAPP CXP platform, while also navigating legal and ethical considerations in the deployment of AI solutions. Their collective oversight fosters a culture of excellence and positions ASAPP as a leader in transforming customer experience through advanced automation and machine learning.

Leadership Team

The Sales and Business Development team at ASAPP is responsible for driving revenue growth through strategic partnerships and client acquisition. This team engages with potential customers to showcase the capabilities of the ASAPP Customer Experience Performance platform, working to understand their needs and demonstrate how ASAPP's AI-driven solutions can enhance their operational efficiency. By collaborating with internal stakeholders, the team develops tailored sales strategies, supports deal negotiation, and ensures a seamless onboarding experience for new clients.

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Other teams

Software Engineering

Machine Learning Engineering

Technical Recruitment and Engineering

IT Services

Leadership Team

Sales and Business Development