Kevin O'Toole

Kevin O'Toole is an accomplished professional with extensive experience in customer success and service management. Currently serving as Senior Service Desk Manager at Akamai Technologies since November 2020, Kevin previously held multiple roles at Asavie Technologies, including Head of Customer Success and Global Support Manager, overseeing the Expert Service Desk and maintaining customer relationships. Prior to Asavie, Kevin worked as Director at Tech Rescue, managed IT support as an intern at Microsoft, and held the position of Account Executive at Sprite Software Ltd, focusing on international sales and product development. Early career experience includes a role at Dublin City University in the helpdesk support team.