Kiri McCutcheon

Kiri McCutcheon is a skilled Programme Manager specializing in Business Customer Experience at ASB Bank since August 2023, focusing on the Business Banking Capability Framework and enhancing user experience through feedback loops. Previously, Kiri held the role of Product and Customer Experience Owner at Auckland Transport from June 2020 to June 2023, where significant contributions included increasing self-service adoption by 50% through an online booking tool. Kiri's extensive experience at Auckland Council spanned various roles from 2014 to 2020, managing welfare services during the COVID-19 pandemic, designing transformational culture change programs, and winning multiple awards for project management and community engagement. Kiri’s educational background includes a BSc in Management and Business, currently pursuing further studies in cloud and regenerative practices.