Frankie Ng

Frankie Ng is an experienced professional in the field of customer success and engineering, currently serving as a Senior Global Engineer and Customer Success Manager at ASC Technologies since 2025. Previously held roles include Senior Principal Solutions Architect at Verint, Senior Professional Services Consultant at Genesys, and Solutions Manager at WiseSpot Company Limited, among others. Frankie's expertise encompasses presales consultancy, solution design and deployment, cloud technologies including AWS, CX automation, and customer engagement management. Educational achievements include recent certificate courses on future work design and generative AI applications from UNSW and TAFE NSW, respectively.