Joanna Innocenti

Joanna Innocenti is an accomplished professional with extensive experience in customer service, account management, and leadership across various industries. Currently serving as an Account Services Representative at Ascensus since August 2025, Joanna supports plan sponsors and financial advisers in aiding individuals with retirement plans and financial consulting. Prior roles include positions at Broad River Retail as a Customer Solutions Professional and various capacities from Customer Service Associate III to Retail Experience Manager. Previous experience also includes supervisory roles at Kohl's and extensive leadership in the dance industry, including owning and managing Expressions Dance Studio. Joanna's background features skills in office management and instruction, having contributed to the success of several organizations since the late 1990s. Education includes attendance at the University of North Carolina at Charlotte and Midlands Technical College.