Kate L. is an experienced professional in service design and customer experience, currently serving as Service Design Lead at ASIC since July 2025. Prior to this role, Kate held positions including Strategic Service Design Lead at Tobias Australia, CX Design Lead at NSW Telco Authority, and CX Research Lead at NSW Department of Education. With additional experience as a Senior Service Designer at Mable and CX Design Principal at icare NSW, Kate also worked as a Strategic Design Consultant and Design and Creative Lead at Living Edge. Education includes a Service Design qualification from Academy Xi, training from IDEO, and completion of the Higher School Certificate from James Ruse Agricultural High School.
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