AskNicely is a customer experience management platform purpose-built for B2C, multi-location service businesses. It helps organizations collect, analyze, and act on real-time customer feedback to improve service quality, motivate frontline teams, and grow through earned customer loyalty. AskNicely enables companies to deliver consistently great customer experiences, even with decentralized teams, by embedding customer insights into daily operations.

Information Technology

AskNicely

The Auckland office focuses on software development and engineering management, enhancing customer success in a tech-driven environment.

Auckland

AskNicely's headquarters in Portland, OR, United States

The Leadership Team at AskNicely drives the company’s strategic vision and operational excellence, ensuring the alignment of organizational goals with customer experience initiatives. Comprising the Co-founders and VP of Finance, they focus on fostering growth through innovative NPS solutions, optimizing financial performance, and strengthening partnerships to enhance customer relationships.

Leadership Team

The Engineering Team at AskNicely designs, develops, and maintains the customer experience platform's core functionalities, ensuring seamless integrations and superior user interfaces. Comprising front-end and back-end experts, they innovate automated NPS solutions, enhance scalability, and drive product growth in alignment with customer feedback and market needs.

Engineering Team

The Customer Success Team at AskNicely is dedicated to enhancing customer experiences and ensuring the success of our clients. This team fosters strong relationships by guiding clients through onboarding, providing strategic support, and leveraging NPS solutions to drive growth and satisfaction.

Customer Success Team

The Account Management team at AskNicely is responsible for maintaining and strengthening relationships with existing clients, ensuring their satisfaction with the company's automated NPS solutions. The team works to drive customer retention, identify upsell opportunities, and provide strategic guidance to help clients fully leverage the platform to accelerate their growth.

Account Management

This department focuses on enhancing the customer experience and ensuring client satisfaction through support and relationship management.

Customer Success

This department focuses on acquiring and managing corporate clients through strategic sales efforts.

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Other teams

Engineering Team

Customer Success Team

Account Management

Customer Success

Sales Department