JL

John Lum

Business Development Executive at Aspect Software, Inc.

John Lum has a diverse work experience spanning several companies. John started their career at JP Morgan in 1982 as an Associate, where they oversaw the global videoconferencing room network and operations. John then worked at Bell Atlantic Network Integration in 1996 as a Technology Specialist, conducting research on emerging multimedia and desktop videoconferencing products. In the same year, they joined Citigroup as a VP, where they oversaw contact center technologies and managed a virtual team of senior engineers and product managers. John developed product strategies and roadmaps for contact centers. In 2010, John joined Aspect Software as a Solutions Consultant, providing pre-sales technical expertise and working with customers to analyze their business needs and propose solutions. John later became a Client Success Manager, building and strengthening relationships with clients, and then a Business Development Executive, responsible for business development for Aspect's Enterprise Customer Engagement Solutions. Overall, John has extensive experience in contact center technologies, customer engagement, and building strategic partnerships.

John Lum attended Fordham University where they obtained a Bachelor of Arts degree in Information Science. John furthered their education at the Fordham Gabelli School of Business, where they completed their Master of Business Administration degree in Information & Communication Systems.

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Timeline

  • Business Development Executive

    2014 - present

  • Client Success Manager

    2012

  • Solutions Consultant

    2010