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Nichole Dunivan-Jensen

Senior Customer Assurance Program Manager - (cap) Quality Team at Aspect Software, Inc.

Nichole Dunivan-Jensen has an extensive professional background in resolution and change management, customer assurance programs, customer care engineering, technical support, and systems integration. Currently, Nichole holds the position of Director of Resolution & Change Management at Alvaria, Inc. Additionally, Nichole has served in various senior management roles at Aspect Software since February 1998, including Senior Customer Assurance Program Manager and Senior Manager of Resolution Management.

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Timeline

  • Senior Customer Assurance Program Manager - (cap) Quality Team

    September, 2018 - present

  • Principal Customer Care Engineer

    2016

  • Sr Customer Care Support Engineer Advanced

    2013

  • Sr Customer Technical Specialist Advanced Support

    2010

  • Sr Customer Technical Specialist

    2001

  • Systems Integration Engineer

    February, 1998

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