Akshay Vats

Akshay Vats is an accomplished professional with extensive experience in customer experience operations, currently serving as Head of Care Operations at Aspire since June 2024. Previously, Vats held various leadership positions at NatWest Group from January 2013 to June 2024, including Director of Customer Experience Operations and Strategic Communication Advisor for India. Vats has a proven track record in enhancing service delivery through advanced technologies, improving customer retention, and leading large teams. A background in operations is further enriched by roles at Bank of America, American Express, and GE Capital. Vats holds multiple executive and management qualifications from prestigious institutions, emphasizing expertise in artificial intelligence, climate change, and human resources management.