Laura Whitney

Laura Whitney holds extensive experience in customer care operations, currently serving as the Acting Head of Customer Care Operations at Charlotte Tilbury Beauty, a position assumed in May 2018, alongside her role as Customer Service Senior Manager for North America. Whitney successfully manages the North America customer service team, driving the development of global best practices, implementing initiatives such as the Global quality assurance program, and introducing innovative solutions like ZendeskAI for enhanced customer interactions. Previous roles include Sales and Customer Care Supervisor and Senior Sales and Customer Care Advisor at YOOX NET-A-PORTER GROUP, where leadership in team management and process improvement was emphasized. Earlier career experience includes serving as Full Time Assistant Manager at Coach, where Whitney achieved significant sales milestones and developed strong operational competencies. Education was completed at Montclair State University.