Qitong Esther Xiao

Qitong Esther Xiao is an experienced customer service professional currently serving as a Customer Service Representative at Paul Lee Agency since October 2021, specializing in insurance inquiries and policy modifications. Additionally, Qitong has been an ASSE Area Representative since May 2020, focusing on supporting exchange students and host families. Previous roles include an Active Selling Coworker at IKEA, a Seasonal Sales Associate at Goodwill Industries, a Marketing and Operations Assistant at New Ridge Home Goods, and an Adult ESOL Teacher with American Chinese Christian Educational and Social Services, Inc. Qitong holds a Bachelor's degree in Communication and Media Studies from Virginia Tech and a Bachelor's degree in Communication, Journalism, and Related Programs from Suffolk University.