Andrea Gustain

Andrea Gustain has a diverse work experience in various roles and industries. Andrea began their career as a Sales Associate at Tommy & Lefebvre, where they developed their sales skills and exceeded customer satisfaction. Andrea then worked as a Customer Service Representative at GoodLife Fitness, where they managed front desk duties and ensured accurate point-of-sale transactions.

Andrea later joined Starbucks as a Barista and later became a Shift Supervisor. In these roles, they managed store operations, planned labor schedules, ensured inventory accuracy, and resolved customer issues promptly. Andrea also participated in corporate volunteer community programs.

Andrea then transitioned to Nuance Communications as an Activations Coordinator, where they coordinated and tracked new hires in the onboarding process. Andrea collaborated with IT to create new reporting systems and metrics to improve the onboarding process.

Andrea's next role was at The Better Software Company, where they worked as a Project Manager in Customer Success and an Implementation Consultant. Andrea developed a thorough understanding of customer operations and needs, recommended and promoted products and services, and managed customer onboarding processes.

At Phreesia, Andrea held multiple roles, including Client Success Manager, Team Lead, and Special Projects in Operations. Andrea served as the primary point of contact for clients, maximizing business benefits and driving engagement and satisfaction. Andrea also consulted with various teams to identify gaps and inefficiencies, implementing process improvements to align with company priorities.

Andrea had a unique opportunity to work with the United Nations Global Compact as an Innovator in the Young SDG Innovators Programme. Andrea developed innovative solutions and strategies to advance sustainable development goals, gaining knowledge in new technologies and design thinking.

Currently, Andrea is working at Assent as a Product Operations Associate. Andrea engages with stakeholders to gather requirements for product-owned systems, specifies success criteria and objectives, and designs supporting processes. Andrea also analyzes data to create visuals for data-driven decision-making and supports other groups in data analysis. Andrea researches and enhances requirements-gathering processes and translates conceptual requirements into functional ones.

Andrea has demonstrated strong project management, communication, analytical, and relationship-building skills throughout their career.

Andrea Gustain completed their Bachelor of Arts (B.A.) Honours degree in Communications at Carleton University from 2008 to 2012. In 2020 to 2021, they pursued a Certificate in Business Analysis from the University of Toronto School of Continuing Studies. Additionally, Andrea obtained several certifications, including the Young SDG Innovators Programme from the United Nations Global Compact in September 2021, the Aha! Roadmaps (professional) from Aha! Academy in August 2021, and PMC Levels I and II from Pragmatic Institute in June and July 2021, respectively.