Rohit Saxena

Senior Customer Success Manager at Assent

Rohit Saxena has a diverse work experience spanning various industries and roles. Rohit is currently working at Assent as a Senior Customer Success Manager. Prior to this, Rohit worked at Ottawa Humane Society as a Photographer, where they were responsible for producing professional portraits of adoptable animals and leading event, commercial, and editorial photography. Rohit also provided photos for advertisements, websites, and publications supporting the society.

Rohit also has experience working at Phreesia, where they held multiple roles including Senior Client Success Manager Specialist, Senior Customer Success Manager, and Enterprise Customer Success Manager. In these positions, they provided an outstanding experience to customers, acted as a subject matter expert and product super user, trained clients on new features, and worked with product management to drive improvements and support new product initiatives.

Before Phreesia, Rohit worked at CSDC Systems Inc. as a Technical Product Specialist in the Grants Division. In this role, they worked with various government grant clients, engaged clients in requirements gathering, designed custom configurations, and analyzed and tested configurations to support program business processes.

Rohit's earlier experiences include working at Mxi Technologies as a Solutions Analyst, where they worked with commercial and defense clients in the aviation domain, and at Innovapost as a Technical Consultant, where they managed a telephony system for Canada Post. Rohit also worked at Shad International as a Program Assistant, supervising and coaching gifted pre-university students, and at Labatt Breweries of Canada as a Marketing Consultant, where they worked on increasing the youth appeal of the Labatt 24 Hour Relay charity fundraiser.

Additionally, Rohit has worked at Actua as a Summer Project Manager and at Muscular Dystrophy Canada as a Volunteer Co-ordinator. In these roles, they managed projects and coordinated volunteers and fundraising activities.

Overall, Rohit Saxena has a strong background in customer success, photography, technical product management, and project coordination across various industries.

Rohit Saxena attended Lisgar Collegiate Institute from 1993 to 2008. However, no specific degree or field of study is provided for this period. Rohit then pursued higher education at Carleton University from 1998 to 2004. There, they earned a Bachelor of Engineering degree in Computer Systems and also pursued a minor in Business. Their field of study during this period was Computer Systems Engineering.

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Timeline

  • Senior Customer Success Manager

    November, 2021 - present

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