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Yvonne Kabucho

Product Support Manager at Assent

Yvonne Kabucho has a diverse work experience spanning several years. Starting in 2013, they worked as an Enumerator at the International Potato Center (CIP) for a brief period. In 2016, they served as a Research Officer at Transparency International for two months. Following that, they joined One Acre Fund as a Data Entry Clerk, where they were responsible for accurate data entry and error correction. In 2017, they joined Eldotec Consultancy Services Ltd, initially as a Supplier Support Associate, where they liaised with suppliers and prepared written correspondence. Later, they became a Product Support Associate, handling online complaints and building relationships with clients. From 2020, Yvonne joined Assent as a Team Lead-Product Technical Support, overseeing a team and providing support to clients. Currently, they hold the role of Product Support Manager at Assent.

Yvonne Kabucho's educational history begins with their enrollment at Lugulu Girls' High School from 2007 to 2010, where they obtained their Kenya Certificate of Secondary Education. After completing their secondary education, Yvonne went on to attend Maseno University from 2012 to 2015, where they earned a Bachelor of Arts (B.A.) degree in Economics with Information Technology.

In addition to their formal education, Yvonne has also pursued various certifications. In September 2018, they obtained a certification in Supervision - Effective Communication Skills from Alison. Furthermore, in July 2018, they completed a Customer Service Training course from the same institution.

More recently, Yvonne has obtained several certifications from LinkedIn. In August 2022, they completed courses in Strategic Thinking and Unconscious Bias. In September 2022, they obtained certifications in Agile Foundations, Cultivating a Growth Mindset, Developing Your Emotional Intelligence, and Foundations of Performance Management.

It is worth noting that Yvonne's education history also includes an unspecified experience at Trailhead by Salesforce, but specific information about the field of study or degree obtained is not available.

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Timeline

  • Product Support Manager

    October, 2022 - present

  • Team Lead Product Technical Support

    March, 2020

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