Kristin Richards

Kristin Richards has extensive experience in document management and consumer support services, holding current roles as Document Management Specialist - Special Projects at Credit Acceptance since June 2015 and Consumer Support Services Manager/QA at Encore Capital Group since November 2010. At Credit Acceptance, Kristin collaborates with company leaders and attorneys to create compliant documents, ensuring timely publication of policies and materials for the Document Management Program. Prior to their current roles, Kristin spent over two decades at GMAC Financial Services and later Ally Financial, where responsibilities included managing customer relations, resolving disputes, and overseeing collection portfolios. Kristin’s diverse background demonstrates strong skills in customer service, compliance documentation, and team leadership.