Asset Acceptance
Kristin Richards has extensive experience in document management and consumer support services, holding current roles as Document Management Specialist - Special Projects at Credit Acceptance since June 2015 and Consumer Support Services Manager/QA at Encore Capital Group since November 2010. At Credit Acceptance, Kristin collaborates with company leaders and attorneys to create compliant documents, ensuring timely publication of policies and materials for the Document Management Program. Prior to their current roles, Kristin spent over two decades at GMAC Financial Services and later Ally Financial, where responsibilities included managing customer relations, resolving disputes, and overseeing collection portfolios. Kristin’s diverse background demonstrates strong skills in customer service, compliance documentation, and team leadership.
Asset Acceptance
Asset Acceptance is a leading purchaser and collector of charged-off consumer debt. We help creditors liquidate delinquent consumer receivables and assist consumers in resolving their financial challenges. In this way, we return value to our credit driven economy. Since 1962, Asset Acceptance has provided credit originators such as credit card issuers, consumer finance companies, retail merchants, utilities and others an efficient alternative in recovering defaulted consumer debt. We take a long-term view toward collections, backed by experienced and well-trained account representatives, strategic office locations around the country and a proven legal strategy. Asset Acceptance has 1,400 associates across 10 offices in nine states.