Jeremiah O.

Jeremiah O. has a strong background in customer success and support, with experience in establishing and leading departments, developing strategic plans, and building high-performing teams. Jeremiah most recently worked at AssetWorks LLC as the Director of Customer Success and Customer Support. Prior to that, they were the Manager of Client Support at Propertybase, where they managed client care and technical support operations, implemented support processes, and drove continuous process improvements. Jeremiah also served as an Enterprise Customer Success Manager at Broadcom Inc., nurturing strategic relationships with high-value clients and developing tailored success plans. Before that, they held roles at FRONTSTEPS and dwellingLIVE, where they focused on customer success and client care management. Jeremiah also has experience in leading technical support operations, optimizing efficiency and satisfaction, and resolving escalated technical issues. Jeremiah started their career as the Director of Technical Support at The Gateworks Group.

Jeremiah O. obtained a Bachelor's degree in Computer Technology/Computer Systems Technology from Stanbridge University. Jeremiah attended the university from 2006 to 2008. In addition to their degree, they have obtained several certifications. In December 2008, they became a Microsoft Certified Professional through Microsoft. In November 2018, they obtained the Certified ScrumMaster® (CSM®) certification from Scrum Alliance®. Lastly, in February 2023, they acquired the HubSpot Service Hub Software certification from HubSpot.