Faisal Ahmed

Faisal Ahmed is a seasoned professional with extensive experience in process improvement and operations management. Currently serving as a Process Improvement Manager at Associa since March 2023, Faisal previously held the position of Call Center Operations Manager at PennyMac Loan Services, LLC, where leadership of a customer team overseeing the entire mortgage loan process was paramount. Prior to that role, Faisal was a Retail Operations Specialist at Oportun, enhancing profitability across a multi-state territory, and served as an Area Manager at Progressive Leasing, leading collection teams. An earlier role as a Senior Product Specialist at Wells Fargo involved maintaining client satisfaction and selling processing services. Faisal possesses a Bachelor's degree in Computer Science from California State University, Northridge.